Nonconformity&CAPA
Clause 10.2 — From Finding to Fixed, Provably
A nonconformity register with the full clause 10.2 lifecycle: severity classification, clause references, root cause analysis, and the distinction auditors always probe — the immediate correction versus the corrective action that prevents recurrence. Nonconformities can be raised from audits, incidents, and other ISMS events, then tracked through investigation to closure. Tools built for cert-prep collect evidence of controls; they have nowhere to put a nonconformity.
The problem we solve.
Why teams switch to Compliance Enablers for nonconformity & capa.
Industry challenges
- Nonconformities tracked in a spreadsheet tab nobody owns, with no lifecycle or review dates
- Corrective actions that are really just corrections — the issue recurs within a year
- No root cause analysis, so auditors find the same findings at every visit
- No traceable link between the audit that raised an issue and the action that closed it
How we solve it
- A dedicated register with severity, clause references, and full lifecycle status
- Separate correction and corrective action fields enforce clause 10.2 thinking
- Guided Five Whys root cause analysis built into the workflow
- Source linkage preserves the trail from audit or incident to verified closure
Built for depth,
out of the box.
Every capability is production-ready on day one. No add-ons, no extra subscriptions.
Nonconformity Register
Log nonconformities with severity (minor, major, critical), the ISO clause reference, and the source that raised them — audits, incidents, or management review.
Root Cause Analysis
Structured root cause capture, including a guided Five Whys analysis, so corrective actions address the cause rather than the symptom.
Correction vs Corrective Action
Record the immediate fix and the recurrence-prevention action as separate, named fields — the exact distinction clause 10.2 requires and auditors test.
Lifecycle Status Tracking
Follow each nonconformity from open through investigating to closed, with review dates ensuring effectiveness is checked before closure.
Raised from ISMS Events
Nonconformities created from events elsewhere in the platform carry their context with them, preserving the trail from trigger to resolution.
Why it matters.
Part of a connected whole.
Nonconformity & CAPA shares a unified data model with every other module. Zero silos, by design.
See Nonconformity & CAPA
in action.
Book a 30-minute demo and we'll walk you through nonconformity & capa tailored to your team, frameworks, and priorities.